Silk Sisters (Otley) Online Store

 
The following terms & conditions form part of your contract with us:

- Orders & Shipping -

​NOTIFICATIONS:

We will send you Order, Delivery or Collection confirmations by either email or text.

When your order has shipped you will receive an email notification from us which will include a tracking number that you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order by when it was expected then please use the Contact Us page on our website, and provide your name, contact details, order number, and we will look into it for you.

PROCESSING & DELIVERY TIME:

Please allow between 3-5 working days for orders to be processed and dispatched

UK:

Hermes Standard (Tracked)

Royal Mail Standard (Tracked)

up to 2kg = £3.95

2-5Kg = £5.99

5-10Kg = £6.99

10Kg-20Kg = £10

IRELAND:

Hermes Standard (Tracked)

Royal Mail Standard (Tracked)

up to 2Kg = £6.99

2Kg-10Kg = £10

WORLD-WIDE:

Please Email for Information and a Price Quote

LOCAL COLLECTION FROM OUR SHOP

Free local collection is available from our shop in Otley, located at:

* 4 Market Street, Otley, Leeds, LS21 3AF, United Kingdom

   (There is a Goole Map Location on the Contact Us page of our website)

After placing your Order, in the Checkout, select "Click & Collect". Your order will then be prepared and made ready for collection as soon as possible.

We will send you a text or email when your order is ready, along with our location details.

Our in-store collection hours are: Mon-Sat 9:30 am – 5:00 pm.

Please bring your Order Confirmation email with you when you come to collect.
 

- Returns & Refunds -

​OWNERSHIP & TRANSFER OF RISK:

Goods become the responsibility of the customer once they are received, or in the event that the customer insists on a courier of choice, then when the goods are handed over to that courier.

CANCELLING an ORDER / REQUESTING a RETURN:

You have 14 days after the date of receiving your item(s) to request a return.

To start a returns process please go to the Contact Us Form on our website, Email us, or Telephone 01943 463353.

Please quote Your Name, Order Number, Date of Order, Description of the Item(s) and the Quantities you are returning, and the Reason for the Return.

Once your return request has been accepted you have a further 14 days to return the goods to the address that we will have provided.

Returns and full refunds are accepted if the goods prove to be damaged on arrival, faulty, not of a satisfactory quality, or do not meet the description given. Where appropriate you should send a picture to us via Email to support the reason for the return.

All other returns accepted are at the customers’ cost to return.

Item(s) sent back to us without first requesting a return cannot be accepted.

Refunds, when authorised, will be made as soon as the goods have been received by us.

Returns are not accepted (and are non-refundable) where the goods have been used (worn, washed, etc), or have been excessively handled, or where the original tags have been removed, or the original packaging is missing. You will also need to have a proof of purchase.

EXCEPTIONS & NON-RETURNABLE ITEMS

Certain items cannot be returned:

* Items that have been worn or show signs of use or excessive handling
* Jewellery
* e-Gift Cards

REFUNDS

We will notify you once we’ve received and processed your returned goods, to let you know if the refund has been approved or not. If approved, you will be automatically refunded back to your original payment method. Please remember that it may take additional time for your bank or credit card company to process the refund to your account.